Terms & Conditions

All orders are dispatched using FedEx, which require a signature upon receipt of the goods. We offer a standard FREE next day delivery within mainland. If your order before 3pm we can guarantee a next day delivery for you. However, if you order from us later than 3pm it will be dispatched on the next working day for next day delivery (other than on weekends).

You will be sent an e-mail conformation once your order has been dispatched with tracking information. FedEx will also contact you by e-mail so you can track your parcel.  (This service is only available to UK mainland customers). FedEx working hours are between 8am and 6pm. Please note Saturday and Sunday are NOT classed as working days. For Saturday deliveries there is an additional cost of £15 within the UK mainland. Please contact us on 01639646939 to arrange a next day service on a Saturday delivery.

SECURE

FedEx ensure that your goods are correctly signed for, ensuring that your parcel is in safe hands. Deenna Boutique does not accept responsibility for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location (e.g. shed, garage, neighbour etc.) we cannot accept responsibility if you fail to receive your parcel.

FIRST TIME ORDERS

To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder’s name is written as it appears on the card. Please ensure that your contact details are filled in accurately so that we can contact you if necessary. For security customers may also be subjected to standard fraud prevention checks. If you have any questions regarding shipping, please send an email to shop@deennaboutique.co.uk or call 01639 646939.

TRACKING ORDER

Upon dispatch of your order FedEx will email you a tracking number so you are able to check your order status and be kept up to date with your consignment.

If you’re out when FedEx call, don’t worry.

If you are not in when FedEx try to deliver your parcel, a card will be left giving you the option to re-arrange delivery. They will re-attempt to deliver your parcel up to three times.

WHAT IS THE RETURNS POLICY?

We really hope that you will love every purchase that you make from us. However, if you are not completely satisfied with your goods we will happily offer a full refund or exchange. You are entitled to a refund or an exchange if you return your goods in perfect condition within 7 days.

HOW DO I MAKE A RETURN?

Firstly - Please login to your account and visit the return section where you will receive a Returns Code which will need to be written on the top of your returns sheet.

Secondly - Fill in your “Returns Form” indicating which items you are returning and wish to be refunded for. Place this form in the parcel you are returning to us along with the items. If the items are returned to us within 7 days in perfect condition will all labels and tabs attached we will refund you via the original method of payment. Please send via recorded delivery and retain proof of postage.

Please note: Returns will not be accepted if goods (product and product packaging) are returned in a damaged condition. We suggest when returning good you use protective outer packaging.

Distance Selling Regulations give you the right to cancel your order and receive a full refund. For orders that are “Awaiting Dispatch” it may be possible to cancel your order before it is dispatched. Please contact us as soon as possible after placing the order. If your order has already been shipped please follow the instructions for a refund.

Please note: The return package is your responsibility until it reaches us so we recommend for security purposes, that you send your package by recorded delivery that insurers you for the value of postage with tracking number if available.

The cost of returning the item to us is your responsibility. The postage paid for your order will not be refunded however exchange will be posted free of charge (UK mainland only).

Please quote your order reference number in all correspondence and ensure you include the original invoice with you parcel.

HOW DO I RETURN A FAULTY ITEM?

Please call our customer service team or send them an email and they will assist you in returning the item. Fill in your pre-printed Return Form indicating which faulty item you are returning and if you want a refund or the item replacing. Place this form in the parcel you are returning to us along with the item.

We can either arrange to collect the item or refund the return postage costs.

Please note: Goods are classified faulty if they are received damaged, or when a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we are only able to do so subject to availability. You will receive a full refund if the item cannot be repaired or replaced.

For all faulty items outside of our Return Policy please contact shop@deennaboutique.co.uk.

WHAT IF I DON’T HAVE MY RETURNS NOTE?

Please download a return form by clicking on the link below and printing the document.

Click Here

WHEN WILL I RECEIVE MY REFUND?

We aim to process all refunds within 1-2 working days of receiving the item. Please be aware at busy periods this may take slightly longer. All successfully returned items will be credited to the account used to originally purchase the item. Less taxes or import duties incurred. If you have any queries or wish to discuss the returns procedure in further detail please get in touch with us.

WHERE DO I RETURN MY ITEMS?

Deenna Ltd
13 Old Market Street
Neath
SA11 3NA

WHAT IF I HAVE RECEIVED AN INCORRECT ITEM?

If you have any problems with your order please contact our Customer Service team on 01639 646939 or send us an email at shop@deennaboutique.co.uk.

PRIVACY POLICY

Just like you the girls at Deenna Boutique all use the internet and we know how important it is to us that our privacy is fully protected. So that’s why we go to extreme lengths to fully appreciate and respect the importance of your privacy on the internet. We are totally committed to protecting your privacy both as a site visitors and a customer. We guarantee to only use information that we collect about you lawfully. Just as important we also guarantee never to sell your personal information onto third parties. Here’s a list of the type of information we would like to collect about you:

Your name
Date of birth (so we can send you a little birthday gift)
Gender
Favourite collection (So we can make sure you don’t miss out on lovely new stock)
Address
Name of husband/partner (so we can suggest to them gift ideas they can treat you with)
Telephone number
E-mail address
Clothing size
Shoe size

We love keeping in touch with our customers. So if at any time you want to double check that we have your most up to date information simply drop us an e-mail and we will either delete or correct any inaccuracies.

It’s really important for you to remember that we can only guarantee that this policy applies to Deenna Boutique. It will not apply to websites maintained by other companies or organisations that we link to. Deenna Boutique is not responsible for any personal information you submit to third parties via our websites.

You may have questions or comments about our privacy policy, if so please get in touch and send us am e-mail.

SECURITY

We know how important it is for you to be able to shop online with confidence. This is why we have gone to great lengths to create a secure transactional environment for you. We use a combination of both established and innovative techniques to ensure the integrity of all sensitive data. All communication and information transmitted on-line is encrypted using complicated logarithm combinations. This is in addition to the protection afforded to you form the cardholders to prevent fraudulent use of the card in a “card not present” environment.

COMMUNICATION AND MARKETING

If you have bought from us we would really like to keep in touch with you. We’d love to keep you up to date on our latest products, all our news and gossip and of course our special offers. We’ll use 3 ways to do this via e-mail, post & telephone. We guarantee to only send you information that we hope will really interest you. We won’t bombard you with loads of spam because we know that will simply get on your nerves and you’ll stop popping by to see us. If you do decide not to continue hearing from us, then all you have to do is send us an email to news@deennaboutique.co.uk.

COOKIES

Cookie Policy

What are cookies?

This website used cookies to collect information.  Cookies are small data files which are placed on your computer or other mobile or hand held device (such as smart phones or tablets) as you browse this web site.  They are used to remember when your computer or device accesses this web site.  The cookies are essential to the effective operation of our web site and to enable you to shop with us online.  Cookies are also used to tailor the products and services offered and advertised to our customers both on this web site and elsewhere. 

Information Collected

Some cookies collect information about browsing and purchasing behaviour by people who access this web site via the same computer or device.  this includes information about pages viewed, products purchased and the customer journey around a web site.  We do not, however, use cookies to collect or record information on users name, or address or other contact details. Deenna Boutique is able to use cookies to monitor individual customer browsing and purchasing behaviour but third parties are not able to identify customer customers using cookies.

Who sets the Cookies?

The cookies stored on your computer or other device when you access this web site are set by Deenna Boutique, our suppliers who partner with us to help deliver a high quality web site and on-line shopping experience.  Some cookies are set by or on behalf of Deenna Boutique and are necessary to enable customers to make a purchase on our web site.

What are Cookies used for?

The main purposed for which cookies are used for are:-

1.  For technical purposes essential to effective operation of web site, particularly in relation to online transactions.

2.  To enable Deenna Boutique to collect information about the browsing and shopping habits and activities of customers, including to monitor the success of campaigns, competitions etc.

How to disable Cookies

If you want to disable cookies you need to change your web site browser settings to reject cookies.  How to do this will depend on the browser you used and we provide further detail below on how to disable cookies for the most popular browsers;

Microsoft Internet Explorer:

1.  Choose the menu Tools" and then "Internet Options"

2.  Click on the "Privacy" tab

3.  Select the setting the appropriate setting

Mozilla Firefox: 

1.  Choose the menu "Tools" and then"Options" 

2.  Click on the icon "Privacy"

3.  Find the menu "Cookie" and select the relevant options

What happens if I disable cookies?

This depends on which cookies you disable but in general the site may not operate properly is cookies are switched off.

If you disable all cookies you will be unable to complete a purchase on this site.

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