We really hope that you will love every purchase that you make from us. However, if you are not completely satisfied with your goods we will happily offer a full refund or exchange. You are entitled to a refund or an exchange if you return your goods in perfect condition within 7 days.
Firstly - Please login to your account and visit the return section where you will receive a Returns Code which will need to be written on the top of your returns sheet.
Secondly - Fill in your “Returns Form” indicating which items you are returning and wish to be refunded for. Place this form in the parcel you are returning to us along with the items. If the items are returned to us within 7 days in perfect condition will all labels and tabs attached we will refund you via the original method of payment. Please send via recorded delivery and retain proof of postage.
Please note: Returns will not be accepted if goods (product and product packaging) are returned in a damaged condition. We suggest when returning good you use protective outer packaging.
Distance Selling Regulations give you the right to cancel your order and receive a full refund. For orders that are “Awaiting Dispatch” it may be possible to cancel your order before it is dispatched. Please contact us as soon as possible after placing the order. If your order has already been shipped please follow the instructions for a refund.
Please note: The return package is your responsibility until it reaches us so we recommend for security purposes, that you send your package by recorded delivery that insurers you for the value of postage with tracking number if available.
The cost of returning the item to us is your responsibility. If you were charged any postage for sending your order this will not be redunded. Please quote your order reference number in all correspondence and ensure you include the original invoice with you parcel.
Please call our customer service team or send them an email and they will assist you in returning the item. Fill in your pre-printed Return Form indicating which faulty item you are returning and if you want a refund or the item replacing. Place this form in the parcel you are returning to us along with the item.
We can either arrange to collect the item or refund the return postage costs.
Goods are classified faulty if they are received damaged, or when a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we are only able to do so subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
For all faulty items outside of our Return Policy please contact email@example.com.
Pleas download a return form by clicking on the link below and printing the document.
We aim to process all refunds within 1-2 working days of receiving the item. Please be aware at busy periods or any other unforeseen problems may take slightly longer . All successfully returned items will be credited to the account used to originally purchase the item. Less taxes or import duties incurred. If you have any queries or wish to discuss the returns procedure in further detail please get in touch with us.
13 Old Market Street
If you have any problems with your order please contact our Customer Service team on 01639 646939 or send us an email at firstname.lastname@example.org.